John Gamboa’s IT career began in 1998 and has grown across system administration, helpdesk leadership, network support, account management, consulting, and systems engineering. His background includes both hands-on technical support and planning-oriented infrastructure work for small and midsized business environments.
Systems Engineer Experience
As a Systems Engineer, John has worked on the design, planning, implementation, and support of business IT infrastructure. His experience includes firewalls, VPNs, managed switches, SAN storage, virtualization, Windows Server, Microsoft Exchange, Office 365, network security, VoIP, SD-WAN, high availability, failover, SaaS platforms, vendor management, product procurement, consultation, and sales support.
Client Support and Helpdesk Leadership
Earlier in his career, John fielded helpdesk and technical support calls involving servers, routers, workstations, and networking issues. He assisted junior technicians, managed escalation of tickets, monitored support queues, served as a liaison between clients and technical teams, and helped clients make technology decisions based on their needs.
Core Areas
- IT project planning and implementation
- Network and systems engineering
- Microsoft Exchange, Microsoft 365, Windows Server, Entra ID, and Intune
- Cloud, AWS, WorkSpaces, virtualization, VMware vSphere, and storage
- Security, FortiGate, VPN, MFA, Mimecast, email authentication, and policy management
- Helpdesk escalation, documentation, user support, and client communication
John Gamboa | Northern California Systems Engineer 